A chatbot answers your questions, while an agent does the work. This article explains the difference, what agents can do inside a business, and a simple test for choosing the first task to hand one.

Old workarounds, aging systems and undocumented processes can quietly undermine an AI project. Find that tech debt before you build on it.

An AI pilot project runs for a few months, and the results we expect don’t show up. The conclusion is that AI just didn’t work in our business. But what went wrong?

Before you approve a single new AI purchase, there is an important question to answer. What AI have you already paid for and never turned on?